PRIVACY POLICY

 About us
 

This website is operated by HODGSON ENVIRONMENTAL LTD, trading as Hodgson Environmental. We are committed to protecting your privacy and handling your personal information responsibly.

Company number: 17023348
Address: 201 Headstone Lane, London, England, HA2 6ND
Email: office@hodgson-environmental.com
Telephone: 0203 609 1292, extension 4
 

We are the controller of the personal information described in this policy.
 
Information we collect
 

When you submit an enquiry or contact us, we may collect your name, company, email address, telephone number, site location or postcode, service requirements and message. We may also receive correspondence, photographs or documents you choose to provide.
 

Our website is hosted on Wix, including our enquiry forms and uploaded videos. Wix processes technical information needed to deliver and protect the website, such as IP addresses and browser or device information.
 

We use Google Analytics and, where enabled, Wix Analytics to understand how visitors use our website. This may include pages visited, interactions, visit times, traffic sources, device information, identifiers and approximate location. This information is not necessarily anonymous.

We also use Google Search Console to review our website’s visibility and performance in Google Search, and Usercentrics for Wix to manage cookie preferences and maintain records of visitors’ choices.
 
How we use your information
 

We use your information to:

• Respond to enquiries and provide information or quotations.

• Understand your site requirements and coordinate requested work.

• Manage customer correspondence, administration and billing.

• Address feedback, questions or complaints.

• Maintain, protect and improve our website.

• Send promotional emails where you have chosen to receive them.
   

We generally rely on our legitimate interests in operating our business, responding to requests and maintaining customer relationships. Where you personally request steps towards a contract, or are a party to one, relevant processing may instead be necessary for that contract. We also process information to meet applicable legal obligations.
 

Optional analytics cookies and subscribed promotional emails rely on your consent. Our Cookie Policy explains your cookie choices.

Promotional emails
 

If you opt in, we may email you about our services, offers and company news. You do not need to subscribe to submit an enquiry.

You can unsubscribe using the link in our promotional emails or by contacting office@hodgson-environmental.com. We may retain limited information to ensure we respect your marketing preferences.
 
Who receives your information
 

We use trusted providers to support our operations, including:

• Wix for website hosting, forms, contact management and video delivery.

• Microsoft 365 for business email and correspondence.

• Connecteam for customer records and work coordination.

• Google for analytics and search reporting.

• Usercentrics for Wix for cookie consent management.
   

Hodgson staff members have access to our CRM. Relevant information is shared with HODGSON GROUP LTD for administration and billing, and occasionally with subcontractors involved in assessing, coordinating or carrying out requested work.
 

We may also disclose information to professional advisers or authorities where required by law or necessary for legal claims.

We do not sell your personal information.
 
International processing
 

Some providers may process information outside the UK. Their applicable data processing and international transfer arrangements govern that processing. Wix describes its arrangements in its Data Processing Addendum.
 

Contact us if you would like information about the safeguards relevant to your personal information.
 
Keeping and protecting information
 

We keep personal information for as long as needed for its purpose.
 

For enquiries, we consider whether discussions remain active and follow-up is still needed. For customer and billing records, we consider completion of the work, applicable accounting obligations and any unresolved complaints or claims. Analytics and consent records are subject to relevant provider settings and the period needed to demonstrate consent. We retain limited information where necessary to respect marketing opt-outs.
 

We use account security measures, including two-factor authentication where available and enabled. However, no internet transmission or system can guarantee complete security.
 
Your rights and choices
 

Depending on the circumstances, you can request access to your information, correction, deletion, restriction of its use or a portable copy of certain information.
 

You can object to processing based on our legitimate interests and object to direct marketing at any time.
 

Where we rely on consent, you can withdraw it without affecting processing carried out lawfully before withdrawal.
 

You can revisit or change your cookie choices at any time by selecting the Manage cookie preferences button on this Privacy Policy page.

For other privacy requests, email office@hodgson-environmental.com. We may need further information to verify your identity and understand your request.
 

You can also complain to the Information Commissioner’s Office.
 
External links and updates
 

Websites linked from ours have their own privacy policies.
 

We may update this policy when our website or practices change. If we introduce a new use of personal information, we will provide the relevant information and obtain consent where required.